Here's how you can not only meet but surpass guest expectations through a comprehensive vacation rental cleaning routine:
Why Cleanliness Matters
Disarming even the most discerning guest begins with prioritizing cleanliness. Establishing and following a detailed cleaning routine will not only meet the current standards but also set a benchmark that keeps guests praising and confidently booking your properties throughout the year.
Recruiting Your Cleaning Crew & Local Team
Your cleaning crew is the backbone of your property management success. Depending on your inventory size, you may need a single cleaner or an entire crew. Determine your needs based on factors like the number of properties, average occupancy rate, and check-in/check-out policies. Here's a guide to help you recruit the right team:
Post a Job Listing: Example
Housekeeping Cleaner for Vacation Rentals and Homes
Incentives for Excellence and Dependability! Perfect for professionals with cleaning experience!
REQUIREMENTS:
- Available during the summer season.
- Must be dependable and physically able to bend, kneel, stretch, and lift at least 30 lbs.
- Previous residential cleaning or housekeeping experience (1 year or more) is required.
EXPECTATIONS:
- Clean/turn over vacation homes/condos between 10 AM - 4 PM.
- Create a welcoming environment for guests and owners.
- Ensure homes are cared for and cleaned to standard.
- Make beds, set out towels, replenish toiletries, and maintain cleanliness.
- Notify management of any damages or issues to homes.
COMPENSATION:
- Pay is per property/unit. The more efficient, the more pay you will average each hour.
Consider Professional Services:
If you prefer, opt for established cleaning services like Properly, offering convenient scheduling and customizable services through user-friendly apps.
Establishing Standards for Cleaning
Define your brand through consistent cleanliness standards. What can guests always expect when they book a stay with you? Be transparent and realistic about what you can consistently achieve. Your brand standard sets expectations, so commit to it while aiming to over-achieve. Clearly outline your guidelines for regular, seasonal, or periodic procedures.
Example Vacation Rental Cleaning Checklist
To ensure accountability and transparency, create a detailed cleaning checklist that outlines tasks and their frequency. Here's a sample checklist to get you started:
General Cleaning:
- Dusting of all surfaces
- Vacuuming carpets and cleaning floors
- Emptying trash bins and replacing liners
- Wiping down surfaces and furniture
Kitchen:
- Cleaning and sanitizing countertops
- Checking and cleaning appliances (refrigerator, microwave, oven)
- Washing dishes and ensuring proper kitchenware placement
Bathrooms:
- Cleaning and disinfecting sinks, toilets, and showers/bathtubs
- Replacing used towels with clean ones
- Refilling toiletries (soap, shampoo, toilet paper)
Bedrooms:
- Changing bed linens and pillowcases
- Dusting and cleaning surfaces
- Checking and replenishing amenities (extra blankets, pillows)
Outdoor Spaces:
- Sweeping patios and balconies
- Cleaning outdoor furniture
- Ensuring overall tidiness
Special Touches:
- Adding any unique guest amenities or welcome gifts
By recruiting a reliable cleaning crew, establishing clear standards, and maintaining a thorough cleaning routine, you'll not only meet but exceed guest expectations, setting your vacation rental business up for long-term success. Happy hosting!
Download the HostRooster Cleaning Checklist here!