Whether it's a minor mishap during dinner or an unexpected party, the potential for damage to your vacation rental is a reality every property manager faces. To shield their investments, property managers often opt for either security deposits or insurance. Each has its pros and cons, and the choice boils down to what provides the best protection for your properties while ensuring convenience for you.
Today, we'll dissect both options, drawing insights from our experiences with thousands of properties and facilitating hundreds of thousands of bookings through HostRooster.
Evaluating Vacation Rental Security Deposits
The traditional security deposit, typically set around $500 or 10% of the total rental price, is widely used for its simplicity. Collected via credit card either at booking or before the stay, these deposits are held until after the guest's departure. An inspection is then conducted, and any necessary deductions for damages or extra attention are made before refunding the remainder.
However, security deposits come with their own set of challenges for property administrators:
- Administrative Burden: Handling and refunding security deposits can be time-consuming.
- Booking Friction: Daunting deposit fees may deter potential guests, leading to lost leads.
- Limited Coverage: If damages exceed the deposit amount, you may end up paying out of pocket.
- Negative Reviews: Charging guests for minor incidents could result in unfavorable reviews.
- Inflated Prices: Some channels include the deposit in the overall rates, potentially driving up costs.
Guests may also find security deposits burdensome for various reasons, including financial constraints, uncertainty about getting their deposit back, and concerns about unjust charges.
HostRooster Security Deposit Approach
On HOSTROOSTER, hosts have two options: taking an upfront security deposit, or requiring guests to purchase damage insurance. While flexible for hosts, it may create friction with guests.
Assessing Vacation Rental Insurance
Vacation rental insurance, or damage protection, presents an alternative to security deposits. Managers can either offer renters insurance options or take on additional coverage themselves. This method, costing around $40, offers substantial coverage, often up to $25,000.
A HostRooster study found that approximately 80% of guests prefer paying a small, non-refundable fee for insurance over a larger, refundable deposit.
In the quest for maximizing revenue, minimizing time investment, and enhancing property protection, damage protection emerges as an unbeatable choice. Make the smart move by opting for damage protection over traditional security deposits, ensuring your properties are safeguarded while streamlining your vacation rental business.
Dean Jones, founder of HostRooster, has over 25 years’ industry experience working as an architectural technologist, building surveyor, and project manager in the offices of architects, engineers, and construction companies. Some of the most significant projects he has worked on include the Palace of Westminster security programme, MKU a new university for Milton Keynes, and the Metropolitan Police estate renewal programme, to name just a few.